Commitment To Care
Download the Residents Bill of Rights .
- An adult person in care has the right to a care plan developed:
- specifically for him or her, and
- on the basis of his or her unique abilities, physical, social and emotional needs, and cultural and spiritual preferences
Rights to health, safety and dignity
- An adult person in care has the right to the protection and promotion of his or her health, safety and dignity, including a right to all of the following:
- to be treated in a manner, and to live in an environment, that promotes his or her health, safety and dignity;
- to be protected from abuse and neglect;
- to have his or her lifestyle and choices respected and supported, and to pursue social, cultural, religious, spiritual and other interests;
- to have his or her personal privacy respected, including in relation to his or her records, bedroom, belongings and storage spaces;
- to receive visitors and to communicate with visitors in private;
- to keep and display personal possessions, pictures and furnishings in his or her bedroom.
Rights to participation and freedom of expression
- An adult person in care has the right to participate in his or her own care and to freely express his or her views, including a right to all of the following:
- to participate in the development and implementation of his or her care plan;
- to establish and participate in a resident or family council to represent the interests of persons in care;
- to have his or her family or representative participate on a resident or family council on their own behalf;
- to have access to a fair and effective process to express concerns, make complaints or resolve disputes within the facility;
- to be informed as to how to make a complaint to an authority outside the facility;
- to have his or her family or representative exercise the rights under this clause on his or her behalf.
Rights to transparency and accountability
- An adult person in care has the right to transparency and accountability, including a right to all of the following:
- to have ready access to copies of all laws, rules and policies affecting a service provided to him or her;
- to have ready access to a copy of the most recent routine inspection record made under the Act;
- to be informed in advance of all charges, fees and other amounts that he or she must pay for accommodation and services received through the facility;
- if any part of the cost of accommodation or services is prepaid, to receive at the time of prepayment a written statement setting out the terms and conditions under which a refund may be made;
- to have his or her family or representative informed of the matters described in this clause.
Scope of rights
- The rights set out in clauses 2, 3 and 4 are subject to:
- what is reasonably practical given the physical, mental and emotional circumstances of the person in care;
- the need to protect and promote the health or safety of the person in care or another person in care, and
- the rights of other persons in care.
These rights are posted pursuant to section 7 (1)(c.1)(ii) of the Community Care and Assisted Living Act